Maçonnex

BANDEAU MA«ONNEX
 

DOCUMENTRequest for Information

Satisfaction Questionnaire
 

Maçonnex seeks to offer you the very best service. Thank you for taking a few minutes to fill this questionnaire and contribute to our ongoing quest for excellence.

Where applicable, please check the number that best corresponds to your appreciation based on the following criteria.

1- Rather unsatisfied
2- Somewhat satisfied
3- Satisfied
4- Very satisfied

 
1- Were you attracted by advertising? Yes No
  If yes, in what medium?
2- Ease of access to our store?
 
1 2 3 4
3- Business hours?
 
1 2 3 4
4- Quality of our welcome and courtesy of our staff?
 
1 2 3 4
5- The atmosphere at our store?
 
1 2 3 4
6- Cleanliness of the premises?
 
1 2 3 4
7- Product presentation?
 
1 2 3 4
8- Product variety?
 
1 2 3 4
9- Was your representative...
 
In a good mood?
Friendly?
Attentive?
Enthusiastic?
10- Did our representative instil trust?
 
1 2 3 4
11- Did our representative ask you the right questions and understand your needs?
 
1 2 3 4
12- How was the quality of our representative's work in general?
 
1 2 3 4
13- Did our representative act professionally?
 
1 2 3 4
14- How would you evaluate the quality of the product that you purchased?
 
1 2 3 4
15- If you purchased masonry products, how helpful was our stock handler in the yard?
 
1 2 3 4
16- Is our invoice easy to understand?
 
Yes No
17- Did the product perform as promised?
 
Yes No
18- What most motivated your decision to purchase?
 
Price Product
Service Representative
Other
19- You are a...
 
Man Woman
20- In what municipality do you live?
 
Municipality
21- What is your age group?
 
25 to 34 35 to 44 45 and older
22- Is there a project in particular that you would like to discuss with us?
 
23- Other comments
 
24- Your name
 
25- Your telephone number
 
26- Your email address
 
 
Thank you for taking a few minutes of your time to fill this questionnaire. Your opinion and suggestions are important to us so that we may improve our service. If you have any questions, please contact our Marketing Department at
418-622-8500 and ask for Mrs. Eve-Marie Desforges.
 
 

Please, complete field in red to send form.